Your questions and concerns are always important to us. We are available by phone, email, online or in a branch.
Customer Service
800.318.3159
Monday - Friday | 8am - 6pm EST
Need Help After Banking Hours?
Extended Support Hours:
888.343.4988
M-F: 6 pm - 8 pm EST
S-S: 9 am - 12 pm EST
Holidays Excluded
Business Online Banking and
Remote Deposit
888.343.4988
Monday – Friday 8am – 6pm EST
ACH Questions and Investigation
800.318.3159 Option #6
ACH investigations Fax: 904.423.0993
Monday - Friday | 8am - 6pm EST
BillPay Customer Support
855.772.6050
Hours of Operation: 7am - 1am EST
7 days a week
Business Loan Support
800.318.3159 Option #3
Mail payments to:
Florida Capital Bank
P.O. Box 551390
Jacksonville, FL 32255-1390
Debit Card Activation / PIN Reset
800.567.3451
Monday - Friday | 8am - 6pm EST
Report Lost or Stolen Debit Card
800.554.8969
Please call to report a lost or stolen debit card after hour.
Residential Mortgage Payments
Please click here for information on how to pay your mortgage payment.
Online Banking Questions
PERSONAL click here to contact your local bank office.
BUSINESS click here to contact a Business Relationship Banker.
Re-order Checks
To order checks for your account, please click here.
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Contact Us Online
Please do not use this form to solicit products or services. Thank you.
Reminder: For the security of your account, do not disclose any confidential or sensitive information about your account. Additionally, we are only able to provide account information to authorized account signers.