We are here to answer your questions and provide support in any way we can. We're committed to providing exceptional client service in whichever way is most convenient for you.
IMPORTANT NOTICE: Customers may experience intermittent service with their mobile app and debit card this weekend due to system upgrades. We are working to resolve these issues as quickly as possible. We apologize for the inconvenience.
Monday - Friday | 8am - 6pm EST
BillPay Customer Support:
Hours of Operation: 7am - 1am EST
7 days a week
Florida Capital Bank
P.O. Box 551390
Jacksonville, FL 32255-1390
For Debit Card activation and/or PIN reset please call 800.567.3451.
To report Lost or Stolen Debit Cards please call 800.554.8969.
For customer complaints please email email@example.com .
Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers.
To pay by check or money order please remit payment to the following address:
Florida Capital Bank Mortgage
Attn: Payment Processing
10151 Deerwood Park Bld. Bld. 100, Suite 200-A
Jacksonville, Fl 32256
To pay by phone please call our Mortgage Customer Service at 866-295-0014, ext. 1600.
Monday - Friday 8:30am-5:00pm (EST)
To pay by phone you will need to provide your Routing number and checking or savings account number. We do not accept credit cards as payment.
Customer Service & Claims
877.292.4040 Fax: 1.443.681.4601