NOTICE – Effective July 1st, We are discontinuing technical support for Apple iOS 9 on our Mobile apps and will require all checks deposited through Mobile banking and Remote Deposit scanners to be signed and endorsed “Mobile Deposit Only at FLCB” or “Remote Deposit Only at FLCB”on the back of the check.

A giant stone face at The Bayon temple in Angkor Thom, Cambodia

Customer Care Center

Personal Banking

800.318.3159

Monday - Friday | 8am - 6pm EST

Remote Deposit and Business Online Banking

888.343.4988

BillPay Customer Support:
855.772.6050
Hours of Operation: 7am - 1am EST
7 days a week

Loan Payments:
Florida Capital Bank
P.O. Box 551390
Jacksonville, FL 32255-1390

For Debit Card activation and/or PIN reset please call 800.567.3451.

To report Lost or Stolen Debit Cards please call 800.554.8969.

For customer complaints please email compliance@flcb.com (This email is for Consumers only and any use by a business for soliciting​ services will be reported to applicable regulatory authorities for abuse).

 

Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers. 

MORTGAGE PAYMENT INFORMATION

To pay by check or money order please remit payment to the following address:

Florida Capital Bank Mortgage
Attn: Payment Processing
10151 Deerwood Park Bld. Bld. 100, Suite 200-A
Jacksonville, Fl 32256

To pay by phone please call our Mortgage Customer Service at 866-295-0014, ext. 1600.
Monday - Friday 8:30am-5:00pm (EST)

To pay by phone you will need to provide your Routing number and checking or savings account number. We do not accept credit cards as payment.

 

CONNECT YOUR CARE   

Customer Service & Claims
877.292.4040   Fax: 1.443.681.4601
service@connectyourcare.com

 With Florida Capital Bank, you get personalized service, which is hard to get with larger institutions these days. They listen to your needs and respond with timely solutions, and they make time to come out and sit with us face-to-face and work through details. 

Will Montoya
Principal owner and founder of Montoya & Associates

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