We are here to answer your questions and provide support in any way we can. We're committed to providing exceptional client service in whichever way is most convenient for you.
Monday - Friday | 8am - 6pm EST
BillPay Customer Support:
Hours of Operation: 7am - 1am EST
7 days a week
Florida Capital Bank
P.O. Box 551390
Jacksonville, FL 32255-1390
For Debit Card activation and/or PIN reset please call 800.567.3451.
To report Lost or Stolen Debit Cards please call 800.554.8969.
Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers.
Please remit mortgage payments in the form of a check or money order to the following address:
Florida Capital Bank Mortgage Attn: Payment Processing
10151 Deerwood Park Bld. Bld. 100, Suite 200-A
Jacksonville, Fl 32256
Mortgage Customer Service Hours:
866.295.0014 ext 1600
Monday - Friday 8:30am-5:00pm (EST)
* We currently don't offer Auto Draft or Online Payment Services.
Customer Service & Claims
877.292.4040 Fax: 1.443.681.4601