A giant stone face at The Bayon temple in Angkor Thom, Cambodia

Customer Care Center

Personal Banking

800.318.3159 option 4 then option 2

Monday - Friday | 8am - 6pm EST

Remote Deposit and Business Online Banking

888.343.4988 option 4 then option 1

BillPay Customer Support:
Hours of Operation: 7am - 1am EST
7 days a week

Loan Payments:
Florida Capital Bank
P.O. Box 551390
Jacksonville, FL 32255-1390

For Debit Card activation and/or PIN reset please call 800.567.3451.

To report Lost or Stolen Debit Cards please call 800.554.8969.

Telephone Banking

Use our 24 hour telephone banking service call 1.800.561.2418

Click here to see our Bank Holiday Schedule.


Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers. 

For customer complaints please email compliance@flcb.com. This email is for Consumers only and any use by a business for soliciting​ services will be reported to applicable regulatory authorities for abuse. 


Click here for information on mortagage payment options. 

CONNECT YOUR CARE   Connect Your Care Logo

For questions on Health Savings Accounts (HSAs)

Customer Service & Claims
877.292.4040   Fax: 1.443.681.4601

“When it comes to customer service, Florida Capital Bank takes it to the next level. I just love the fact that if something happens, I can text my representative and get a response. Where else can you get that kind of service?” 

Avie Croce
Principal of Avie Croce Law

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