Important information for FLCBank customers.
Access your accounts from home 24/7.
Updated: Monday, August 31, 2020
As FLCBank monitors concerns related to the coronavirus (COVID-19), our focus remains on the health and well-being of our customers, employees and local communities. We understand that access to your account(s) is important and we will continue to provide high-quality service as the situation develops. We are taking the necessary steps to avoid potential disruptions of service to our customers.
In an effort to protect our customers and employees, FLCBank management has determined it would be prudent to implement our work from home policy for our headquarters based in Jacksonville, Florida.
FLCBank Branch Offices
How we are assisting our banking clients
Our top priority is to ensure the health and safety of our clients and teammates at our locations. We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on guidelines from the Centers for Disease Control (CDC). To help keep everyone safe amid growing concerns regarding the spread of COVID-19 (coronavirus), and continue to offer banking services you need, we are adjusting the way we conduct business at our branch offices.
We will continue to assist clients by phone and email during our normal working hours but have temporarily modified our lobby days and hours for select locations for walk-in traffic and appointments. While we encourage the use of our online and mobile banking applications whenever possible, FLCBank bankers will be available by appointment for activities that cannot be done via online or mobile banking.
Because the situation continues to evolve, how we conduct business with our clients may change. We recommend you visit this page often for the the latest developments. We appreciate your business and understanding as we make the necessary adjustments during this time.
- Lobby: M, W, F 9:00am – 1:00pm. Or call to schedule an appointment.
- By Phone: M-F 9:00am – 4:00pm 1.904.407.4740
- Business Relationship Banker: Jessica Steinbeck -1.904.501.5280
- Manager of Retail Banking: Maryann Baner - 1.386.717.0335
- Lobby: M-F 9:00am – 4:00pm. Or call to schedule an appointment.
- By Phone: M-F 9:00am – 4:00pm 1.352.692.5280
- Business Relationship Banker: Wendy Robertson – 1.352.870.4951
- Manager of Retail Banking: Maryann Baner - 1.386.717.0335
Need to open a new Account?
To open a new account we ask that you please call one of our bankers to schedule an appointment in advance of coming into the branch for the safety of our customers and staff.
Self-Service Banking Resources Available:
We strongly recommend that you leverage all of the available FLCBank tools and resources for self-service banking and 24/7 account access through our mobile, online and voice banking services. Through the online and app channels of banking, you can check balances, deposit checks, pay bills with Bill Pay, and make internal and external transfers.
- Online banking: You can access your accounts online via Internet & Mobile Banking. If you have not yet enrolled, click to begin the process.
- FLCBank Mobile app: Customers are encouraged to download the FLCBank Retail App and Business app in the App Store or Google Play.
- Visit an ATM: If you need cash, you have access to more than 1,220 surcharge-free ATMs, through the Publix Presto ATMs.
- Digital Wallets: Options for contactless transactions include connecting your debit card to Apple Pay®, Samsung Pay® and Google Pay™. Keep in mind, you can use a credit card at retailers if you do not want to enter your PIN
- It’s a good idea to carry a pen to sign any receipts as well as hand sanitizer to avoid germs.
Protect Yourself From COVID-19 Scams
It’s unfortunate that during these times when we are all trying to sustain our livelihood and are concerned about the health and safety of our loved ones, co-workers and employees, that we also have to worry about hackers taking advantage of a horrible situation. Cybercriminals are profiting off of the COVID-19 pandemic and are sparing no one. They have launched new phishing scams and are relentless with their attempts.
Cybercriminals will not stop their pursuit to steal data and money, so we must protect ourselves, be proactive and stay on guard.
Here are a few things you need to keep in mind during these times if you’re getting flooded with calls, emails or texts related to the coronavirus, or seeing related offers or ads online.
- The government will never call to ask for money or your personal information like Social Security number, bank account or credit card numbers. ·
- Anyone who tells you to pay by Western Union or Money Gram, or by putting money on a gift card, is a scammer. The government and legitimate businesses will never tell you to pay using those methods.
- Don’t respond to texts, emails or calls about checks from the government. Ignore online offers for vaccinations and home test kits. There are no products proven to treat or prevent COVID-19 at this time.
- Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from low-priced health insurance to work-at-home schemes. ·
- Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or The World Health Organization (WHO). Don’t click on links from sources you don’t know. If you want to get official updates about COVID-19 and additional information, visit the Centers for Disease Control website at cdc.gov and the World Health Organization (WHO).
- Always do your research if you decide to give donations to organizations. Follow the instructions to donate on the company's website, not information you get from a random phone call or email.
“Fake” Text Message Scams
The security of our customers’ accounts is a top priority. FLCBank’s is aware of a scam targeting customers of a number of financial institutions, predominantly with text messages that appeared to be official bank communications.
This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.
Learn more about the Warning Signs of a Phishing Scam and Steps you can take to help protect your sensitive personal information and accounts.