Important information for FLCBank customers.
Access your accounts from home 24/7.

Updated 4/1/2020 10:00 AM EST


As FLCBank monitors concerns related to the coronavirus (COVID-19), our focus remains on the health and well-being of our customers, employees and local communities. We understand that access to your account(s) is important and we will continue to provide high-quality service as the situation develops. We are taking the necessary steps to avoid potential disruptions of service to our customers.

LOCATION UPDATES:

Jacksonville headquarters

In an effort to protect our customers and employees, FLCBank management has determined it would be prudent to implement our work from home policy for our headquarter office based in Jacksonville, Florida.

Jacksonville bank branch

The Jacksonville bank branch lobby is closed to walk-in traffic. The Jacksonville branch will continue to handle requests via email and by the phone. The bank branch lobby will reopen on Monday, April 6th.  If you have any questions, you can call us at 1.904.407.4740. You may also contact Jessica Steinbeck our Business Relationship Banker for the Jacksonville branch at 1.904.501.5280 or Maryann Baner, our Manager of Retail Banking at 1.386.717.0335.

Orlando, Tampa and Gainesville bank branch:

At this time, our branch in Orlando, Tampa and Gainesville will be open regular business hours. We are working proactively to provide safe, sanitary facilities for customers and employees. This includes enhanced cleaning procedures and other measures to limit the risk of exposure, based on recommendations from the Centers for Disease Control (CDC). We have taken the necessary steps to ensure as much social distancing as permissible by providing employees tools to work from home and suspending all non-essential business travel.

Because the situation is evolving rapidly, our plans may change, we recommend you visit this page daily for the the latest developments.

 

Self-Service Resources Available:

We also strongly recommend that you leverage all of the available FLCBank tools and resources for self-service banking and 24/7 account access through our mobile, online and voice banking services. Through the online and app channels of banking, you can check balances, deposit checks, pay bills with Bill Pay, and make internal and external transfers.

  • Online banking: You can access your accounts online via Internet & Mobile Banking. If you have not yet enrolled, click to begin the process.
  • FLCBank Mobile app: Customers are encouraged to download the FLCBank Retail App and Business app in the App Store or Google Play.
  • Visit an ATM:  If you need cash, you have access to more than 1,220 surcharge-free ATMs, through the Publix Presto ATMs.
  • Digital Wallets: Options for contactless transactions include connecting your debit card to Apple Pay®, Samsung Pay® and Google Pay. Keep in mind, you can use a credit card at retailers if you do not want to enter your PIN
  • It’s a good idea to carry a pen to sign any receipts as well as hand sanitizer to avoid germs.

We appreciate your business and understanding as we make the necessary adjustments during this time.

ALERT: “Fake” Text Message Scams

The security of our customers’ accounts is a top priority. FLCBank’s is aware of a scam targeting customers of a number of financial institutions, predominantly with text messages that appeared to be official bank communications.

This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.

Learn more about the Warning Signs of a Phishing Scam and Steps you can take to help protect your sensitive personal information and accounts.

 

For information on the Small Business Administration (SBA) disaster assistance program, click here.

For additional information about COVID-19, visit the Centers for Disease Control website at cdc.gov and the World Health Organization (WHO).

 

At this time, we're not experiencing disruptions to Customer Service or the banking services that we provide to FLCBank customers. We'll keep this page updated with the latest developments. If you have any questions, you can call us at 1.800.318.3159.