Stay Safe. Bank Safe. Access 24/7.
Our focus remains on the health and well-being of our customers, employees, and local communities as all of us manage our lives through the coronavirus (COVID-19) situation. We understand that access to your account(s) is important and we will continue to provide high-quality service and take the necessary steps to avoid potential disruptions of service to our customers.
How we are assisting our banking clients:
- Our branches are currently open and operating our normal business hours. We will continue to assist clients by phone and email if that is their preferred method to do business.
- To find the nearest branch and hours go to our locations page.
- If you need help with your accounts, our Personal and Business Relationship Bankers are available by appointment for activities that cannot be done via online or mobile banking.
What we're doing in our branches:
- Installed plexiglass dividers to support your everyday banking needs
- Requiring employees to wear face coverings
- Cleaning our branches with EPA-approved disinfectants—including high-touch surfaces
- Providing masks and hand sanitizer for you to use
If you plan to come to one of our branches:
- We're following the CDC guidance and asking customers to stay home if they're feeling sick or you've been in close contact with someone with COVID-19 in the last 14 days.
- Wear masks, consistent with local guidance.
- Maintain a minimum distance of at least 6 feet from others.
If you need help with your banking:
- Schedule a meeting: Get help when you need it. Talk to a FLCBank banker virtually or in-person by scheduling an appointment.
- Help Us Help You: Make sure to update your contact details with us so we can stay in touch with you.
- Access your accounts 24/7: Sign up for Online Banking and download our mobile app you can see transactions, balances, and important details about your account(s).
- Deposit checks: Snap a picture of it using our Business Mobile app or Personal banking app.
- Pay bills Online: Pay your bills and people online using BillPay.
- Save time: Save yourself a trip to the bank and move money between your accounts online or make a transfer using our mobile app.
Be alert! Scammers are taking advantage of our fears:
To protect yourself from scams, please know that we won’t ask for confidential information—such as your name, password, PIN or other account information—if we reach out to you. See the Federal Trade Commission’s advice(Opens Overlay).
To guard against phishing, don’t open links in emails or texts unless you’re sure that it’s authentic. And never provide your usernames or passwords outside of the normal secure sites and apps you use, like the FLCBank Mobile app and FLCB.com.
Need to open a new Account?
To open a new account we ask that you please call one of our bankers to schedule an appointment in advance of coming into the branch for the safety of our customers and staff.
Self-Service Banking Resources Available:
We strongly recommend that you leverage all of the available FLCBank tools and resources for self-service banking and 24/7 account access through our mobile, online and voice banking services. Through the online and app channels of banking, you can check balances, deposit checks, pay bills with Bill Pay, and make internal and external transfers.
- Online banking: You can access your accounts online via Internet & Mobile Banking. If you have not yet enrolled, click to begin the process.
- FLCBank Mobile app: Customers are encouraged to download the FLCBank Retail App and Business app in the App Store or Google Play.
- Visit an ATM: If you need cash, you have access to more than 1,220 surcharge-free ATMs, through the Publix Presto ATMs.
- Digital Wallets: Options for contactless transactions include connecting your debit card to Apple Pay®, Samsung Pay® and Google Pay™. Keep in mind, you can use a credit card at retailers if you do not want to enter your PIN
- It’s a good idea to carry a pen to sign any receipts as well as hand sanitizer to avoid germs.
Protect Yourself From COVID-19 Scams
It’s unfortunate that during these times when we are all trying to sustain our livelihood and are concerned about the health and safety of our loved ones, co-workers and employees, that we also have to worry about hackers taking advantage of a horrible situation. Cybercriminals are profiting off of the COVID-19 pandemic and are sparing no one. They have launched new phishing scams and are relentless with their attempts.
Cybercriminals will not stop their pursuit to steal data and money, so we must protect ourselves, be proactive and stay on guard.
Here are a few things you need to keep in mind during these times if you’re getting flooded with calls, emails or texts related to the coronavirus, or seeing related offers or ads online.
- The government will never call to ask for money or your personal information like Social Security number, bank account or credit card numbers. ·
- Anyone who tells you to pay by Western Union or Money Gram, or by putting money on a gift card, is a scammer. The government and legitimate businesses will never tell you to pay using those methods.
- Don’t respond to texts, emails or calls about checks from the government. Ignore online offers for vaccinations and home test kits. There are no products proven to treat or prevent COVID-19 at this time.
- Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from low-priced health insurance to work-at-home schemes. ·
- Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or The World Health Organization (WHO). Don’t click on links from sources you don’t know. If you want to get official updates about COVID-19 and additional information, visit the Centers for Disease Control website at cdc.gov and the World Health Organization (WHO).
- Always do your research if you decide to give donations to organizations. Follow the instructions to donate on the company's website, not information you get from a random phone call or email.
“Fake” Text Message Scams
The security of our customers’ accounts is a top priority. FLCBank’s is aware of a scam targeting customers of a number of financial institutions, predominantly with text messages that appeared to be official bank communications.
This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.
Learn more about the Warning Signs of a Phishing Scam and Steps you can take to help protect your sensitive personal information and accounts.